The Johnson Difference

Customer focus and personal commitment

Our customers are assigned a personal, direct-dial service representative to ensure they receive the very best service, advice and assistance.

Exceptional claims handling

At Johnson, our emergency claims service is available 24 hours a day, 7 days a week. Claims are processed quickly and efficiently by professional and friendly service representatives. In fact, a survey showed that 97% of our customers are satisfied with our claims handling service.

24/7 availability

Whether it's a holiday, weekend, late in the evening or early in the morning, we're always there for you. Report a claim or make a change to your policy(ies) any time of the day or night. Our licensed insurance representatives are always available. Life is busy. That's why we're here when you need us.

Choices and accessibility

We’re committed to providing local, community-based service. For ease and convenience, you have multiple channels through which you may choose to do business with us - in person through our branch network, via telephone, and online. You can also access information about your home and auto policies and request changes any time, any place, through your secure Members Only account.

Fast, efficient service

When you request a new policy or a change to one of your existing policies, your supporting documents are issued immediately. With Johnson, you don't have to worry about unnecessary delays in getting what you need to satisfy lawyers or car dealers.

Industry leading products and benefits

As one of Canada's leading providers of insurance products and benefits we're always aware of changing customer needs, monitoring market trends to maintain excellence. Our products and services include vanishing deductible*, accident forgiveness*, choice of payment plan (including monthly bank deduction), Members Only website*, personally-assigned direct dial insurance representative, 24-hour service*, identity theft* coverage, and more.

* denotes where one or more conditions apply

Excellent value

We're devoted to finding you competitive, stable pricing for your insurance. We stay on top of industry trends and adapt accordingly to ensure you get the highest level of value for your insurance dollar.

Staff engagement

We are committed to employee engagement and continue to maintain high employee satisfaction results. We are dedicated to ensuring that the company is a great place to work and strive to be an employer of choice. This translates into highly skilled, experienced, and devoted staff who deliver for you. 

Community involvement

We're part of the community too. We volunteer as coaches and group leaders, care about our environment, and value the importance of being a good corporate citizen. That's why we support and strengthen the communities in which our customers and employees work and live, by sponsoring local community events, making contributions to charitable organizations, volunteering, and offering our annual scholarship program.