Insurance Claims

Claims made easy

Choose your claim type or search our FAQ’s

Already have a claim? Check your claim status
Start Your Claim
Submit your claim within minutes using our new Claims Point™ portal. All you need is your policy number to get started.
For any other questions
You can also contact us 24/7 to submit your claim over the phone. Our friendly and professional claims representatives are here to help. Please have your policy number nearby.

What to provide

When you submit your claim online we’ll need the following details from you:

What happened
  • The date and time of the incident
  • The location
  • Weather and road conditions (if applicable)
  • Police report information (if applicable)
  • Witness information (if applicable)
Vehicle information
  • The year, make and model
  • Damage or loss details
  • Details of other vehicles, drivers or passengers involved
Injuries
  • Details of injuries to yourself or anyone else

Assessing your claim

While we assess your claim, we’ll do our best to get you back to normal. We can help you find a reliable vendor for auto repairs and your policy might cover you for a replacement vehicle or reimbursement of transport costs. If you’re injured, we’ll assign you to a specifically trained claims representative to ensure you’re on the road to recovery.

Need help with repairs?

Choosing a Johnson-approved guaranteed repair facility means:

  1. You get a quick estimate & repair from a trustworthy supplier
  2. We handle all the details
  3. We’ll guarantee the work as long as you’re insured with us
  4. You’re back on the road sooner
Ask your claims adjuster for a referral or check out the list of facilities.

Closure

After your claim has been assessed and finalized we’ll issue a cheque. We’ll notify you and your broker (if applicable) when we are about to close your file.

Start Your Claim
Submit your claim within minutes using our new Claims Point™ portal. All you need is your policy number to get started.
For any other questions
You can also contact us 24/7 to submit your claim over the phone. Our friendly and professional claims representatives are here to help. Please have your policy number nearby.

What to provide

When you submit your claim online we’ll need the following details from you:

What happened
  • Details about the incident
  • Police report information (if applicable)
Property information
  • Address & property details
  • Damage or loss information
Things to remember
  • Do not dispose of any damaged goods
  • Take pictures of damage if you can

Assessing your claim

While we assess your claim, we’ll do our best to get you back to normal. We can help you find a reliable vendor for repairs or replacement items, and if your policy allows, we’ll cover you for a hotel while repairs are underway.

Closure

After your claim has been assessed and finalized we’ll issue a cheque. We’ll notify you and your broker (if applicable) when we are about to close your file.

MEDOC® Travel claims process

Submit a MEDOC® Travel Insurance claim at any time by calling the applicable number below. Our friendly and professional representatives are available 24 hours a day, 7 days a week.

In case of a medical emergency, please call the MEDOC® Claims Assistance Centre number found on your policy documents before you seek treatment; not doing so may affect your coverage. Our multi-lingual representatives can help you anywhere in the world and direct you to the nearest medical provider.
MEDOC® Members
(excluding Quarter Century Club)
Canada/USA
Mexico
00-1-800-514-7983 (toll free)
Worldwide
00-1-800-014-4444 (toll free)
819-566-1002 (collect call)
Quarter Century Club MEDOC® Members
(Assistance Voyage)
Canada/USA
1-866-871-2273 (toll free)
Mexico
001-800-062-2750 (toll free)
Outside Canada/USA
+1-514-285-8193 (collect call)

New: Online claims!

Did you know you can now submit and track your home or auto insurance claims online through Johnson Insurance Claims Point™? File within minutes and check your claim status anytime, anywhere. Our easy-to-use Claims Point™ portal prefills your policy information for your convenience and makes it easy to provide supporting documents.

Claims support for group members

As a Johnson group member you also have access to additional claims support services. To speak to one of our group member specialists please select a region below, or make a claim online through our Members Only website (select policies and plans only).
Alberta
Monday - Friday 8:30am - 4:30pm
(your local time)