Insurance Claims

 

Following the launch of our new claims system, powered by Express Scripts, some customers have experienced unanticipated issues with claims. As well, there have been some delays posting information on Members Only website. These are short term issues and we sincerely apologize for the inconvenience this has caused some of our customers.

To help minimize claims issues please ensure your health care provider has accurately inputted the information on your up-to-date benefits card, including:

  • Name
  • Date of birth
  • Policy number
  • Group number

 

Home and Auto

Auto Repairs

Group Members

MEDOC® Members

 

Home and Auto - 24/7 Claims Service

Call 1.800.804.0087 to make a claim any time.
You can report your claim day or night directly to one of our friendly and professional representatives. 
You can count on your claims representative to:

  • Confirm your coverage
  • Explain your options
  • Make arrangements for repair or replacement of your property

 

Not Sure Where to Turn for Repairs?

We can help you find a reliable vendor for auto repairs after a claim.

3 great reasons to use a Guaranteed Repair Facility.

  1. You’ll get quick estimate approval and a trustworthy supplier
  2. You may only need one estimate
  3. We’ll guarantee the work as long as you’re insured with us

Ask your Service Specialist or Claims Adjuster for a referral, OR check out the list of facilities.

 

Group Members 

If you're a member of one of our groups and would like to speak to someone about your claim, please call the applicable number below.
Our representatives are available Monday-Friday from 8:30am-4:30pm.

ProvincePhone Number
Newfoundland1.800.563.1727
Prince Edward Island1.800.371.9516
Nova Scotia1.800.490.9502
New Brunswick1.888.389.3922
Ontario1.800.638.4753 . 717
Manitoba1.877.989.2600
Alberta1.877.413.6599 . 770

 

MEDOC® Travel Insurance Members

If you're a MEDOC® Travel Insurance member and would like to speak to someone about your claim, please call the applicable number below. Our representatives are available 24 hours a day, 7 days a week.

 

In case of a Travel/Medical Emergency, you or someone on your behalf MUST call the MEDOC® Claims Assistance Centre prior to treatment or your coverage will be limited.

MEDOC® Members (excluding Quarter Century Club)
RegionPhone Number
Canada/USA1.800.709.3420
Mexico00.1.800.514.7983 (toll free)
Worldwide00.1.800.014.44444 (toll free)
Worldwide819.566.1002 (collect call)

 

Quarter Century Club MEDOC® Members (Assistance Voyage)
RegionPhone Number
Canada/USA1.866.871.2273 (toll free)
Mexico001.800.062.2750 (toll free)
Outside Canada/USA+1.514.285.8193 (collect call)

 

Review our frequently asked questions for help making your claim.

 

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