Insurance Claims Process

How to File Insurance Claims

Your claims representative will help you every step of the way, but knowing the six simple steps we follow always helps.


STEP 1 – Report your claim

Call us at 1.800.804.0087 any time. 


STEP 2 – Provide details 

Provide this information for an auto or home claim.



What happened

  • The day and time of the accident
  • The location
  • Weather and road conditions
  • Police information and possible charges
  • Witness information

What happened

  • Details about the event 
  • Did you notify the police or fire department

Vehicles involved

  • The year, make and model of your automobile
  • Your license plate number
  • Information about other drivers involved

Property details

  • Details about damage to your home or contents
  • Details about lost or stolen property


  • Any injuries
  • To whom

You may also need to complete some forms. Your claims representative will let you know which ones and answer any questions about them. Please complete and return them as soon as possible, to keep your claim moving quickly


STEP 3 – Help getting back to normal

If you’re injured, we’ll assign you a specially trained claims representative.  You, your health care provider and your employer may need to complete some forms, which your representative will send you. These forms will need to be returned quickly so we can process your claim promptly. We’ll work with you, your health care provider and your employer to help you recover and return to your normal daily life.


STEP 4 – Reimbursement 

After we’ve assessed your claim, we’ll issue a cheque. It may be issued to you or directly to the vendor. You may need to endorse a cheque at this stage.


STEP 5 – Completing your Claim 

Upon your request, we can notify you when we’re about to close your file. We’ll also notify your broker.