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Chat with one of our licensed home and auto insurance specialists.

Monday - Friday 8:30am-6:30pm (EST)

Help & Support

Our customers find quick answers to most of their questions here.

Answers to your most common questions

Heads Up!

We're currently getting a higher-than-normal volume of calls and customers are experiencing longer-than-acceptable wait times. Below is our estimation on how long you could wait. Please know that a solution to fix this problem is already in the works. Thank you for your understanding.

Wait times now range between 20-40 minutes.

Please note times are approximate.

You may be able to find the answer to your question via our Help & Support page.
You can also manage your auto policy online at any time.

The best time to call

The best time to call us is on Thursday or Friday as wait times will be lower.

Self-Service Portal

Manage your auto policy online. Update banking details, access policy documents, liability cards and more.

Manage Auto Policy

Visit a local branch

Get contact information for a Johnson branch.

Find a Branch

Get in touch with us by phone

Home or Auto Claims


24 Hours

Roadside Assistance


24 Hours
(Available to subscribed policy holders only)

General Inquiries


Monday - Friday: 8am-6pm
Saturday: 9am-5pm
Your local time

Johnson Inc.
Fort William Building, 10 Factory Lane, St. John's NL A1C 6H5, Canada